Warranty:
Every WINDBEY hardware wallet includes a 12-month limited warranty that covers manufacturing defects. The warranty does not apply to damage caused by misuse, improper handling, or unauthorized alterations.
Firmware UpdatesAll devices come with lifetime firmware updates to maintain the highest level of protection against potential vulnerabilities.
Customer SupportWe provide dedicated assistance through:
— Email:
info@windbey.com— Knowledge Base & User Guides (coming soon)
— Live Chat during UK business hours (Mon–Fri, 9am–5pm GMT)
ReturnsProducts may be returned within 14 days of purchase if they are unopened and unused.
WINDBEY LTD fully adheres to Google’s Financial Products and Services Policy.
Our devices are strictly non-custodial hardware wallets and do not provide:
— Cryptocurrency exchange or brokerage services
— Custodial storage or asset management
— Staking, lending, or yield-generating products
— Buying, selling, or trading of digital assets
— Financial or investment advice
We are not a financial institution, exchange, or wallet service provider.
Our products are purely offline security tools built to store private keys.
Any cryptocurrency-related activities — such as transfers, conversions, or trading — must be carried out through third-party platforms chosen independently by the user.
WINDBEY LTD is a UK-registered company operating in full compliance with relevant data protection and consumer safety regulations.
Detailed legal information can be found in our [Privacy Policy], [Terms of Use], and [Cookie Notice].
WINDBEY is an independent physical hardware wallet. It does not facilitate buying, selling, exchanging, or managing cryptocurrency on behalf of users. No custodial, financial, or investment services are included. WINDBEY does not connect to exchanges, wallet services, or financial platforms. It is strictly a device for secure personal offline storage.
WINDBEY is a dedicated hardware wallet. We do not provide cryptocurrency exchanges, custodial services, staking, or any other regulated financial activities. Our product is fully aligned with Google’s Financial Services Policy.
Company Name: WINDBEY LTD
Company Number: 16456946
Country of Registration: United Kingdom
D-U-N-S® Number: 233807295
Registered Office: Suite E3149, 82a James Carter Road, Mildenhall, Suffolk, United Kingdom, IP28 7DE